Skip to content
AGROSYNAPSE

Terms of service

Last updated: May 16, 2026

1. Acceptance

By accessing this site or using AgroSynapse services, you accept these Terms of Service. If you do not agree, you should not access the site or use the services.

2. Definitions

  • AgroSynapse: the SaaS service and platform operated by Ingeniería y Tecnología de Precisión SpA, taxpayer ID 77.091.309-8, with registered address at Padre Mariano 391, Of. 704, Providencia, Santiago, Chile.
  • Customer: the legal entity that contracts the AgroSynapse service under a commercial agreement.
  • User: the individual authorized by the Customer to access the platform.
  • Site: the public website agrosynapse.tech.

3. Scope of service

AgroSynapse is a B2B SaaS platform composed of functional modules (field operations, costing, irrigation, plant health, quality, commercial, AgentMind, dashboard, among others). The specific scope of each engagement is detailed in the corresponding commercial agreement.

The service is delivered over the Internet, with no on-premises installation in Customer infrastructure, except for documented integrations with the Customer's systems (ERP, BI, sensors).

4. Account and credentials

The Customer designates the individuals authorized to access the platform. Each User is responsible for keeping their credentials confidential and for the activities performed under their account. The Customer shall promptly notify AgroSynapse of any unauthorized use.

5. Intellectual property and data

  • Rights over the software, brand, documentation and other AgroSynapse components belong to Ingeniería y Tecnología de Precisión SpA or its licensors.
  • Data uploaded or generated by the Customer through the platform is owned by the Customer. AgroSynapse processes it solely to provide the service, in accordance with the Privacy Policy.
  • AgroSynapse may generate aggregated and anonymized statistics about platform usage for service-improvement purposes.

6. Payment

Fees, payment terms and billing model are agreed in the commercial agreement. Unless otherwise stipulated, the general terms are monthly billing with 30-day payment terms from invoice issuance, in Chilean pesos (CLP) or US dollars (USD) as agreed in the commercial agreement. Payment default may trigger service suspension upon prior notice.

7. Service level (SLA)

Unless otherwise stated in the agreement, AgroSynapse commits to a target monthly availability of 99.5% monthly availability, measured on the production platform, excluding scheduled maintenance windows announced at least 48 hours in advance and force-majeure events.

8. Support

AgroSynapse provides functional technical support during business hours, Monday to Friday, and extended critical support per the contracted plan. Specific channels and response times are documented in the agreement.

9. Confidentiality

Both parties undertake to maintain confidentiality over the other party's information accessed in connection with the service. This obligation remains in force during the relationship and for 3 years after its termination.

10. Limitation of liability

To the maximum extent permitted by applicable law, AgroSynapse shall not be liable for indirect, lost-profit or consequential damages arising from the use of the service. AgroSynapse's aggregate liability for any cause is limited to the fees actually paid by the Customer in the 12 months preceding the event that gave rise to the claim.

This limitation does not apply in cases of willful misconduct, gross negligence or where prohibited by applicable law.

11. Termination

The Customer may terminate the agreement under the grounds set forth therein. AgroSynapse may terminate for material breach not cured within a reasonable written cure period.

Upon termination, AgroSynapse will facilitate export of the Customer's data per the agreed terms and will delete it once the applicable legal retention period elapses.

12. Changes

AgroSynapse may modify these Terms by publishing the updated version on this site. Changes that materially affect active Customers will be notified at least 30 days in advance.

13. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Chile. Any dispute that cannot be resolved between the parties in good faith shall be submitted to the competent courts of Santiago, Chile, unless the specific commercial agreement provides for arbitration, in which case that agreement prevails.