Privacy policy
Last updated: August 06, 2026
1. Data controller
The data controller for personal data collected through this site and the AgroSynapse platform is Ingeniería y Tecnología de Precisión SpA, taxpayer ID 77.091.309-8, with registered address at Padre Mariano 391, Of. 704, Providencia, Santiago, Chile.
For any privacy, personal-data or rights-related inquiry, please write to contacto@agrosynapse.tech.
2. Data we collect
We collect the following categories of data:
- Business contact data: name, work email, phone, company, role, hectares operated, free-form message. You provide these voluntarily when requesting a demo, a diagnostic or a resource.
- Site usage data: pages visited, conversion events, UTM parameters. Processed through Plausible Analytics, a cookieless web analytics solution that produces aggregated data with no individual profiling.
- Platform data (active customers): information about your agricultural operation that you upload or that is generated while using AgroSynapse (blocks, tasks, wages, costs, plant health, quality, commercial). This data belongs to the customer; AgroSynapse acts as a data processor.
- Platform usage data: which modules you open, how long screens take, the errors that occur and a session recording, linked to your user identifier and your organisation's. See section 2.1.
2.1 Session recording
As is standard for platforms of this kind, we record interaction with the portal to provide support, fix failures and improve the experience. The recording reproduces the session as it appeared on screen, so that we can reconstruct a problem without asking you to walk us through it step by step.
- Sensitive fields are never recorded: password, email address and phone number are masked on any screen where they are typed.
- Restricted access: only the AgroSynapse team, under the same confidentiality duty that governs the rest of the contractual relationship.
- Limited use: support, diagnostics and product improvement. It is not used for advertising, nor shared with third parties other than the subprocessors listed in section 5.
If you would rather your organisation be excluded from this instrumentation, write to contacto@agrosynapse.tech and we will disable it for your account without affecting the service.
3. Purposes
We process your data to:
- Respond to your commercial requests (demos, diagnostics, contact).
- Operate the AgroSynapse platform for contracted customers, including support, maintenance and service improvements.
- Comply with applicable legal, regulatory or contractual obligations.
- Send service-related or product-related communications, always with an opt-out option.
We do not sell or share your personal data with third parties for marketing purposes.
4. Legal basis
We process the data on the basis of:
- Your informed consent, given when submitting a contact form or accepting this policy.
- The performance of a contract (or pre-contractual measures) when you request commercial information.
- The legitimate interest of operating and improving our service, provided this does not override your rights.
- Compliance with applicable legal obligations, including Chile's Law 19.628 and, where applicable, the EU Regulation 2016/679 (GDPR).
5. Subprocessors
To deliver the service we rely on technology providers bound by data-processing agreements. The current list of subprocessors and their role is available at:
| Subprocessor | Service | Processing | Location |
|---|---|---|---|
| Supabase | Managed database | Persistence of leads and operational data of contracted customers. | United States / European Union |
| Vercel | Application hosting and delivery | Runs the site and the portal, and measures screen performance. | Global |
| Resend | Transactional email delivery | Internal notifications and confirmation emails from public forms. | United States |
| Cloudflare | Form protection (Turnstile) | Invisible CAPTCHA to mitigate abuse and bots on public forms. | Global |
| Plausible Analytics | Cookieless web analytics | Aggregate metrics of public site usage. | European Union |
| Sentry | Portal error tracking | Technical detail of failures: message, stack trace and the user and organisation they occurred in. No operational data. | United States |
| PostHog | Product analytics and session replay | Module usage and session recording for support and product improvement (see section 2.1). | United States |
We will notify customers at least 30 days in advance of any material addition of subprocessors handling customer personal data.
6. Retention
We retain data for as long as needed to fulfill the purposes described and for any applicable legal retention periods. As a reference:
- Commercial inquiries without contract: up to 24 months from the last contact.
- Contractual data: during the term of the contract and any applicable statutory periods.
- Active customer platform data: throughout the term of the contract. Upon termination, data is deleted or returned per contractual terms.
7. Data subject rights
You may exercise your rights of access, rectification, cancellation, objection and portability at any time by writing to contacto@agrosynapse.tech. We will respond within applicable legal deadlines and may request minimum information to verify your identity.
8. Security
We implement reasonable technical and organizational measures to protect your data, including in-transit and at-rest encryption, role-based access control, audit logging and backups. No system is 100% secure: in the event of a significant incident, we will notify affected parties as required by applicable regulations.
9. Changes to this policy
We may update this policy when our practices or the applicable regulations change. The current version is always published on this page, including the last-updated date.
10. Jurisdiction
This policy is governed by the laws of the Republic of Chile. Any dispute is submitted to the competent courts of Santiago, Chile, without prejudice to data-subject rights granted by applicable local regulations.